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VATECH Prime X VIP Support

Prime X

Zero-Wait Hotline

Experience instant expert connection via our Zero-Wait VIP Hotline, accompanied by unlimited free shipping and complimentary access to exclusive events.
Premium Care, Exceptional Value

Why Upgrade to Prime X

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Zero-Wait Support

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Complimentary Vatech Event Access

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Unlimited Free Shipping

VATECH Prime X VIP Support

Experience Premium Care

Skip the waiting line to connect instantly, and unlock unlimited free shipping for your clinic.

  • Technical Support Wait Time → Zero (Instant)
  • Vatech Shipping Fees → Unlimited Free Shipping
  • Support Channel → VIP Priority Hotline
  • Event Experience → Complimentary Event Access

Affordable yet Exceptional Premium Support

Simple Pricing. Exceptional Value

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Technical Support Team

Diagnosed and resolved by Vatech support specialists who know your equipment best. Get reliable technical solutions—not just basic support.

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Minimize Downtime

Our VIP response process helps resolve issues quickly, reducing downtime and supporting uninterrupted daily operations.

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Value Beyond Cost

Just one to two consumable orders per month can help offset the subscription cost through shipping savings. The more you use it, the more value you gain.

Prime X Monthly Plan

Premium Support

$ 99

/ per month
  • VIP Hotline Access
  • Complimentary Event Access
  • Free Shipping Benefit
Get Started
Prime X Annual Plan

Premium Support

$ 999

/ per year
  • VIP Hotline Access
  • Complimentary Event Access
  • Free Shipping Benefit
Get Started
Save $189/yr
Your Practice, Uninterrupted. Vatech Prime X

Frequently asked questions

Have questions before joining?
Find quick answers to common queries from doctors here.

Upon joining, a Free Shipping Code is sent to your email immediately. Simply apply this code at checkout on the Vatech Online Store to get $0 shipping fees, regardless of the order amount or frequency.

Yes. While warranties cover "parts costs," Prime X provides "speed" (instant access) and "shipping savings" on consumables. It is essential for minimizing downtime and reducing operational costs beyond standard warranty coverage.

Absolutely. Monthly plans can be canceled anytime without penalty, stopping future billing. Annual plans offer significant discounts, so refunds for the remaining period may be limited if canceled early.

The Prime X membership is valid for one clinic location. If you operate multiple branches, a separate membership is required for each location to ensure dedicated support.

You can view and download all monthly/yearly payment history and invoices under "My Account > Payment History" after logging in. They are always available for your tax and accounting purposes. 

Contect Support Team

Direct Expert Access

Master-Level Support on Demand Direct access to Vatech certified engineers. Precision Care Don’t settle for general support. Get direct access to specialists who know your equipment inside and out. Faster diagnosis, precise solutions, and no trial-and-error.

Smart Investment

Smart Savings, Premium Care A membership that pays for itself. Profit Over Premiums Save hundreds on shipping fees annually. The operational savings alone justify the membership, making the VIP support effectively a free bonus.

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